Last Updated: July 8, 2026
1. Introduction
Welcome to Meridin. Meridin is a WhatsApp automation platform that helps businesses automate customer communication, manage product information, manage stock-related workflows, and improve customer support through WhatsApp-based tools and dashboards.
These Terms & Conditions ("Terms") govern your access to and use of Meridin services. By creating an account, using our dashboard, or subscribing to our services, you agree to these Terms.
Meridin is operated by the owner of Meridin and is based at: Gokulam, Nhattuvayal, Kayaralam, India.
Contact: hari@meridin.in
2. Eligibility
Meridin services are available only for businesses and organizations. By using Meridin, you confirm that:
- You represent a legitimate business or organization.
- You have authority to use the WhatsApp Business account connected with Meridin.
- All information provided by you is accurate.
3. Services Provided
Meridin provides WhatsApp automation services including: WhatsApp message automation, API access for business automation, Client dashboard access, Product and stock management tools, Customer communication management, Future integrations with third-party platforms, Order management features. Features may be modified, improved, or updated over time.
4. WhatsApp Business Account Requirements
To use Meridin, customers must: Have a valid WhatsApp Business account, provide required access permissions through Meta Business Portfolio, follow WhatsApp and Meta Business policies.
Customers are responsible for: Their WhatsApp Business account, business verification process, message templates, and obtaining customer consent where required. Meridin is not responsible for restrictions, bans, or limitations imposed by Meta.
5. Client Responsibilities
Clients agree not to use Meridin for: Spam messaging, Fraudulent activities, Illegal products or services, Misleading customer communication, Activities violating WhatsApp, Meta, or applicable laws. Meridin may suspend accounts involved in abuse or policy violations.
6. Subscription and Payments
Meridin currently provides subscription-based services billed monthly. Subscription fees must be paid before service activation. Manual payment methods may be used currently. Access may be paused if payment is not received. Prices may change in the future.
7. Cancellation
Customers may request cancellation of their subscription. After cancellation: The service will remain active until the end of the paid billing period. No additional charges will apply after cancellation.
8. Refund Policy
Refunds are only provided if: Payment has been completed AND the Meridin service has not been activated. Once the service is activated, subscription payments are generally non-refundable.
9. Data and Privacy
Meridin collects and processes business information and WhatsApp-related data required to provide services. Details are explained in our Privacy Policy.
10. Service Availability
Meridin aims to provide reliable service availability. However, continuous uninterrupted operation cannot be guaranteed due to Internet failures, Third-party service downtime, Meta WhatsApp API limitations, Server maintenance, or Technical issues outside Meridin's control.
11. Third-Party Services
Meridin may depend on third-party platforms such as Meta WhatsApp services. Meridin is not responsible for: Changes in third-party policies, Third-party outages, or Account restrictions caused by third-party platforms.
12. Intellectual Property
All Meridin software, branding, designs, and technology remain the property of Meridin unless otherwise stated. Clients retain ownership of their business data.
13. Limitation of Liability
Meridin shall not be responsible for losses caused by: Incorrect client information, WhatsApp or Meta account restrictions, Customer misuse, or External service failures.
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to applicable courts in India.
15. Contact
For questions regarding these Terms: Email: hari@meridin.in
